FAQ

Within Ireland (incl NI), if your order is under €55, we charge a €3.99 shipping fee and for all orders over €55 we offer free shipping.

Due to Brexit, we no longer offer shipping to England, Scotland or Wales.

European delivery is available from just €9.95 - See our main shipping page for the countries we ship to.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.candlewarehouse.ie/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@candlewarehouse.ie just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@candlewarehouse.ie, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Once you receive an email to say the order has dispatched, it will be scheduled to be delivered the next working day in Ireland. European deliveries take 3-6 days. Normally orders received up to 3pm are dispatched the same day.

Most of our domestic address deliveries are by An Post, deliveries to international addresses are normally made by DPD. If you have a preference of one delivery method over the standard on for your address, just put it into the comment box on the checkout page.

It depends on the product; anything that was customised for you is not refundable, but most other products can be returned. You must make sure that you've retained the original packaging (of the overall shipment, and of the product itself). If returning from Ireland, simply securely wrap the items, include your delivery note and use the An Post "Return Pal" app and select Candlewarehouse.ie   A €3.95 collection fee will be applied to any refund. 
 

Please contact our customer service team via info@candlewarehouse.ie. You must make sure that you've retained the original packaging (of the overall shipment, and of the product itself). If returning from Ireland, simply securely wrap the items, include your delivery note and use the An Post "Return Pal" app and select Candlewarehouse.ie   A €3.95 collection fee will be applied to any refund. 

If the products were broken in-transit then please contact us info@candlewarehouse.ie and we'll sort it out for you.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@candlewarehouse.ie with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of €25, €50 or €100.

Candles will discolour or fade when they are exposed to intense light for extended periods. If possible, don't display candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Store candles in a cool, dry place. Wax will soften in temperatures over 80 degrees Fahrenheit - but as most Yankee.ie customers are in Ireland there's little chance of that!

When a candle is consuming more wax than the flame can burn completely, carbon deposits may develop. This is most likely to occur when the wick is too long and needs to be trimmed. Blow out the flame, trim the wick (removing the carbon deposit) and re-light. Do not allow wick trimmings or other combustible materials to remain in the candle.

Heavy smoke coming from a candle is caused by either the wick being too long or the candle is in a draught. Simply blow the candle out and if the wick is more than 1/2 cm high, trim it and ensure when re-lit it is not near a draught, If the glass has been blackend, simply wipe with a damp cloth before re-lighting.

If attempting to clean the item yourself, it is important to allow the wax to completely harden. Once hard, gently chip away the larger pieces of wax from the fabric. After much of the wax has been removed, run hot water through the fabric to loosen the remaining wax. Citrus based or oil based cleaners are most effective in removing stains.

The metal wick base has been glued in the center of the jar to prevent the wick from moving too close to the edge of the glass jar. To remove it, first be sure the jar is empty of wax. (Placing the jar in a freezer will help you remove left-over wax.) Then, simply pour enough rubbing alcohol (Isopropyl Alcohol and available in many chemists) into the jar to cover the base, and allow it to sit for a couple of days. The rubbing alcohol should soften the glue and release the base. - As for uses for the jars, the list is infinite, it even works as an amplifier for IPods!

The glass may get quite hot on the bottom as the flame nears the base of the jar and most of the wax has been consumed. This safety mechanism helps prevent possible damage to the surface on which the jar is burning. However, you should also remember that candles should always be burned on heat resistant surfaces; i.e., trivets, plates or other appropriate holders. And also please NEVER leave a lighted candle unattended.

If you have any issue with a Yankee Candle product, it is the responsibility of the store you purchased it from to ensure your are 100% satisfied with your purchase. However, if you wish to contact Yankee Candle directly, their details are printed on all products and are as follows

Yankee Candle Europe, Cabot Park, Bristol BS11 OYH Tel 0044 800 9179625